Patient Feedback And Complaints Handling Policy

Our patients are our number one priority. We’re always interested to know your thoughts and how we can improve our service further.

Please fill in the form below to share your suggestions and experiences with us.

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Complaints Handling policy
If you have a complaint or concern about the service you have received from your dentist or any member of staff working in the practice, please let us know. Our team will try to where ever possible to assist you with any worries or concerns.
We hope that most concerns can be sorted out easily and quickly, at the time they arise and with the person concerned.
However if your concern cannot be sorted or you feel you need to make a complaint our practice manager Angela Humphreys is our designated complaints handler. You can speak or telephone Angela directly to discuss your concerns.
Written or emailed complaints will be acknowledged within 2 working days and we aim to have looked in to your complaint within 10 working days of the date it was received. Records are kept of any recorded complaint.
If you are not satisfied with the result of our procedure then a complaint maybe made to the independent Dental Complaints Service.

Dental Complaints service
Stephenson House
2 Cherry Orchard Road
Tel. 08456 120 540

You also have the right to check our teams registration status or follow up your concerns with the GDC.

General Dental Council
37 Wimpole Street
Tel. 020 7167 600

A full copy of the complaints procedure is available in reception and copies on request.